Futures clients

NanoTrader

FAQ

New relationship French branch office

As communicated to French branch office clients their new depository is la Banque Internationale à Luxembourg S.A.. The BIL, of which the Luxembourg government is a 10% shareholder, is one of the biggest banks in Luxemburg with a solid credit rating. The deposits are protected by the Fonds de garantie des dépôts Luxembourg up to € 100.000 per eligible person.

Clients of the French branch office can go to the French Clients page for the new funding instructions.

Transfer form

Click here to download the transfer form.

Document changes

Click here for the most recent document changes.

Account reporting

Each morning you receive a detailed account statement via e-mail. Read these statements carefully.

The "How to read your statements" guide explains how to interpret all numbers shown. In addition, on your trading platform, you can find all transactions of the last 5 days. It is a good habit to compare both statements. Inform our support desk immediately should you notice a discrepancy between the platform statements and the e-mail statements.

System maintenance

Please be aware of a potential maintenance window from Friday 22:00 until Sunday 22:00. During this time the Demo and/or the Live system may not be available. The precise time and the duration of the maintenance are not known in advance and can vary.